Adel’s Braids – Terms and Conditions
Welcome to Adel’s Braids! Please carefully review the following terms and conditions before booking and receiving any services. By booking an appointment and using our services, you agree to abide by these terms and conditions.
- Appointments and Cancellations
- A 24-hour notice is required for cancellations or rescheduling. Failure to provide adequate notice may result in a cancellation fee.
- Late arrivals exceeding 15 minutes may result in rescheduling or an additional fee.
- Appointments are confirmed via phone or email. Please ensure your contact information is up to date.
- No-shows will be charged a no-show fee equivalent to 50% of the scheduled service cost.
- Payment and Pricing
- Prices listed on our website or in-store are subject to change without prior notice.
- We accept cash, major credit/debit cards, and electronic payments (e.g., PayPal, Venmo, etc.).
- A deposit may be required to secure an appointment. This deposit will be applied to the total service cost.
- All payments must be made in full at the time of service.
- Services and Refunds
- Our braiders reserve the right to refuse service if hair is deemed unmanageable or in poor condition.
- Refunds or exchanges are only accepted within 7 days of service and are subject to management approval.
- Any dissatisfaction with the service must be reported within 24 hours of the appointment for resolution.
- Gift cards and vouchers are non-refundable and must be presented at the time of service.
- Hair Care and Liability
- Clients are responsible for informing us of any hair or scalp conditions prior to service.
- We are not liable for hair damage or loss resulting from pre-existing conditions or failure to follow aftercare instructions.
- We recommend clients follow our provided aftercare instructions to maintain the integrity of the braids.
- Clients should not apply chemicals to their hair (e.g., relaxers, color) at least 48 hours before their appointment.
- Personal Belongings
- Clients are responsible for their personal belongings. We are not liable for lost or stolen items.
- Please keep valuable items with you at all times during your appointment.
- Photography and Marketing
- By receiving services, clients consent to being photographed or recorded for marketing purposes. If you do not wish to be photographed, please inform us prior to your appointment.
- Photos and videos taken during your appointment may be used on our website, social media, or promotional materials.
- Preparation for Appointment
- Hair should be washed and blow-dried before the appointment. An additional fee may apply for hair that requires washing and drying on-site.
- Please arrive with your hair free of products (e.g., gel, hairspray) for the best results.
- Children and Minors
- Children under 12 must be accompanied by an adult during their appointment.
- We do not provide childcare services; please ensure minors are supervised at all times.
- Parents or guardians are responsible for the behavior and safety of their children.
- Health and Safety
- We adhere to strict hygiene standards. All tools and equipment are sanitized between clients.
- If you are feeling unwell or have a contagious condition, please reschedule your appointment.
- Clients must wear masks if mandated by local health regulations.
- Gift Cards and Vouchers
- Gift cards and vouchers are non-refundable and must be presented at the time of service.
- Expired gift cards or vouchers will not be honored.
- Lost or stolen gift cards cannot be replaced.
- Client Conduct
- We maintain a respectful and professional environment. Any abusive or inappropriate behavior will result in immediate termination of the appointment, and future service may be denied.
- Clients are expected to be respectful to staff and other clients at all times.
- Product Purchases
- All product sales are final. No refunds or exchanges are allowed unless the product is defective.
- Defective products must be reported within 7 days of purchase for an exchange.
- Late Fees
- Late arrivals may incur a late fee, which will be added to the total service cost.
- Repeated late arrivals may result in the requirement of a non-refundable deposit for future appointments.
- Special Offers and Promotions
- Special offers and promotions cannot be combined with other discounts or vouchers unless stated otherwise.
- Promotions are subject to change without prior notice.
- Service Guarantees
- We strive to provide high-quality services. If you are not satisfied with your service, please contact us within 24 hours to address your concerns.
- Service guarantees do not cover issues arising from improper aftercare by the client.
- Client Records
- We keep detailed records of services provided to ensure continuity and quality of service.
- Client information is confidential and will not be shared without consent.
- Accessibility
- Our premises are wheelchair accessible. Please inform us of any special needs or accommodations required at the time of booking.
- Service animals are welcome in compliance with local regulations.
- Parking
- Parking is available for clients. Please adhere to posted parking regulations.
- We are not responsible for any parking fines or damages to vehicles while on our premises.
- Emergency Closures
- In the event of an emergency closure (e.g., extreme weather, power outages), we will contact clients to reschedule appointments at the earliest convenience.
- Deposits will be transferred to the rescheduled appointment.
- Feedback and Complaints
- We welcome client feedback to improve our services. Please contact us with any suggestions or complaints.
- Formal complaints should be submitted in writing to [email address].
- Privacy Policy
- We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details on how we collect, use, and protect your data.
- Non-Discrimination Policy
- We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.
- All clients are treated with respect and dignity.
- Environmental Responsibility
- We are committed to environmentally sustainable practices, including the proper disposal of waste and the use of eco-friendly products where possible.
- Clients are encouraged to participate in our recycling initiatives.
- Appointment Reminders
- Appointment reminders will be sent via email or SMS 24 hours before your scheduled time.
- Please confirm your appointment upon receiving the reminder.
- Conflict Resolution
- Any disputes arising from services or these terms and conditions will be resolved through mediation before taking legal action.
- Clients agree to first seek resolution directly with management before escalating disputes.
- Changes to Terms and Conditions
- We reserve the right to update these terms and conditions at any time. Clients will be notified of significant changes via our website or email.
- Continued use of our services constitutes acceptance of the updated terms.
- Referral Program
- Clients can earn rewards for referring new customers. Please inquire about our referral program for more details.
- Referral rewards are subject to terms and conditions outlined in the program details.
- Loyalty Program
- Our loyalty program offers benefits and discounts for repeat clients. Sign up to start earning points with each visit.
- Loyalty points are non-transferable and have no cash value.
- Consultations
- We offer free consultations to discuss your hair needs and preferences. Please book a consultation appointment if you are unsure of the services required.
- Consultation appointments are subject to availability.
- Governing Law
- These Terms and Conditions are governed by the laws of [State/County]. Any disputes arising from these terms will be resolved in accordance with [State/County] law.
Thank you for choosing Adel’s Braids. We look forward to providing you with exceptional service. For any questions or concerns, please contact us at [email protected]